If you wish to return a V-Zap™ instrument or kit per the Guarantee, please email us for an RMA number at eSeptic@mindspring.com
Then please send the returned product with your name, address, RMA Number, email address and the reason for returning this product inside the package. Please be aware that we do not provide return labels and we do not pay for the return postage. Please send the package with delivery confirmation to:
e-Septic Co. ph: 727 440-6634
RMA <assigned # >
13440 Wright Circle
Tampa, FL 33626
e-Septic Company is a division of Frequency Specific Energy LLC of Florida.
All items returned must be complete (except for disposables) and not be opened nor damaged from abuse, neglect, improper use or care, etc. You are responsible for sending the product back to us, and you have to make your own label and pay the shipping costs to return the product. Once we receive the returned product, and inspect it for damages, we will issue you the refund via the same method that you used to make the payment when you placed your order (except if you made payment with a bank wire transfer, we will make your refund by sending a company check – no exceptions).
Please note that, depending on the banks, it takes 5 to 15 business days to process your refund and have it appear back on your credit card. If you do not see the refund on your credit card within 3-4 weeks after we receive your return, please contact us immediately so we can check on the transaction. You need to provide an email address so we can send a confirmation of the refund.
WE ARE NOT RESPONSIBLE FOR RESELLER RETURNS: We will only refund your purchase if it was made from us directly. If you purchased the item from a reseller, then you need to contact the reseller and return the products to him and make sure he gives you a refund.
Order processing typically takes 1-3 business days after we receive your order until it is shipped. Please note that we are not set-up for same-day shipping, however, if a customer has an immediate need, please let us know and we will do our best to get the order shipped sooner. WE DO NOT OFFER SAME DAY OR EXPRESS SHIPPING.
Products are usually in stock, but if for some reason a product is out of stock, we will contact you via email or telephone, and then you will have the option of either cancelling your order, or waiting until the product is in stock.
We normally ship via UPS or USPS. All packages are shipped via Ground, with a tracking number. The tracking information will be emailed to you automatically when the shipment is made. You can check tracking information while your shipment is in transit by logging into UPS.com or USPS.com and entering your tracking number. Please note that tracking information is not real-time and gets updated only a couple of times per day.
Please note again, that if you are returning a product for any reason, you will have to make your own shipping label and pay the shipping costs to return the product.
We charge a flat shipping fee per each device order you place. Multiple device orders requiring larger packages may incur additional shipping charges. The shipping charges are as follows:
Anywhere within the US, including Hawaii and Alaska: $16 per single product shipment.
Canada: $22 per shipment
International: $43 per shipment
Please note that if you are returning a product for any reason, you will have to make your own shipping label and pay the shipping costs to return the product.